FAQ

1.Are these items authentic?

・All items sold in our store are guaranteed to be 100% authentic, so you can purchase with confidence.

・Every item is carefully inspected by expert authenticators and comes with a full lifetime money-back guarantee on authenticity.

・We are JASH certified seller.

2.Do all items come with ENTRUPY Certificate of Authenticity?

・For items covered by Entrupy, we offer a “Free Entrupy Certificate of Authenticity.”

　For more information  Authenticity guarantee

3.Are all your goods pre-owned?

・We mainly work with pre-owned items.

・There are some unused items available too. For details, check the condition and rank of the item.

4.How can I check the condition of an item?

・All items are ranked according to condition, and any flaws in the item are described either in the description or in the photos.

・Kindly refer to the condition rank on the product page and the item's condition description.

5.Do items come with an original box, dust bag, guarantee card, etc.?

・If it is not mentioned in the “Accessories” section of the product details, it does not come with accessories such as box, dust bag, keys, name tag, guarantee card, etc., even if they are shown in the photos.

6.Can I pay in installments?

・We do not offer installment payments.

7.Do you allow layaway of products?

・No, we do not accept layaways.

8.Why do you have the same items but at different prices?

Even the same item price differs due as follows.

・Market price at the time of purchase

・The condition of the item